Grievance Redressal Policy

Grievance Redressal Policy – AD Exams Academē

Effective Date: 17 Oct 2025
Website: http://www.adexams.com

1. Purpose

This policy ensures that every student or user of AD Exams Academē receives fair, transparent, and timely resolution of concerns related to enrolment, payments, academic guidance, website use, or staff conduct.

2. Scope

This mechanism covers:

  • All students enrolled in PGP / NextGenPGP / OAP (Test Series) / Workshops
  • Users of our website and online platforms
  • Issues concerning services, study material, staff behaviour, refunds, or data privacy

3. Definition of “Grievance”

A grievance means any written complaint or concern raised by a student or website user regarding:

  • Service quality or delay
  • Fee or refund disputes
  • Miscommunication or non-receipt of material
  • Misconduct or unfair treatment
  • Data-privacy concerns

4. Levels of Redressal

Level 1 – Informal Resolution

Students are encouraged to first communicate the issue by:
📩 grievance.aea@gmail.com or WhatsApp/Signal/Email within 7 days of occurrence.
Most issues are resolved within 5 working days by the concerned department.

Level 2 – Formal Complaint to Grievance Officer

If unresolved, the student may file a formal complaint to the Grievance Officer using the form at http://www.adexams.com/grievance or by email.

The Grievance Officer of AD Exams Academē is the Director and Proprietor of the Academy. All grievances will be addressed promptly, transparently, and confidentially. In case of any unresolved grievance, students may appeal to the Director or escalate to external legal authorities.

Grievance Officer
Mr. Anil Dabhade, Director
AD Exams Academē
📩 grievance.aea@gmail.com
📞 9371143369

  • Acknowledgment will be sent within 48 hours.
  • A reasoned written reply or resolution will be provided within 15 working days.

Level 3 – Appeal

If still dissatisfied, the student may appeal to the Director, AD Exams Academē at
📩 dabhaadeanil@gmail.com
Decision at this stage will be final and binding within the institute’s framework.

5. Confidentiality

All grievances will be treated with strict confidentiality. Personal information will be accessed only by authorised officials handling the matter.

6. Prohibition of Retaliation

No student or staff member will face retaliation or bias for filing a genuine grievance.

7. Timelines

StageResponsible OfficerResponse Time
Initial AcknowledgmentConcerned Dept.48 hours
Preliminary ResolutionDept. Head5 working days
Formal InvestigationGrievance Officer15 working days
Final AppealDirector10 working days

8. Record Keeping

All grievance records and actions taken will be digitally maintained for minimum five years for compliance under the IT Act 2000 and DPDP Act 2023.

9. Legal Recourse

If a student is still not satisfied after internal redressal, they may approach:

  • The District Consumer Dispute Redressal Commission, or
  • Civil Courts at Nashik / Mumbai (jurisdiction agreed in our Terms & Conditions).

10. Review and Updates

This policy shall be reviewed annually and updated on http://www.adexams.com/grievance.
All revisions will be communicated via email or website notice.

11. Acceptance

By enrolling or using our website, you confirm that you have read and understood this Grievance Redressal Policy and will abide by its procedure for any complaints.